How Do I Use My Benefits?
After becoming covered under your vision plan you can see any provider of your choice.
On your first visit to your provider make sure to show them your ASi Member Benefits card. This card gives the provider’s billing department all the information they need to handle your claim. After your visit, your provider should bill ASi directly. ASi will process your claim and issue an explanation of benefits (EOB) to you and your provider.
Some providers do not bill ASi directly and will ask you to pay for services upfront. It is then your responsibility to send ASi an itemized statement for services. For more information about how to be reimbursed for services, please visit “What Type of Documentation Do I Need to Submit?”
What Does It Cover?
What Type of Documentation Do I Need to Submit?
If your provider accepts your ASi Member Benefits card, you should not have to submit any type of documentation. Your provider should bill ASi directly.
If you must pay for expenses upfront or out-of-pocket, please submit an itemized statement to ASi for review.
To ensure proper claims processing and payment, proof of service(s) provided must be submitted. If ASi requires more information, one of our account representatives will reach out to you for additional information. Documentation submitted must provide the following information:
- Patient Name and Date of Birth
- Provider Name and Address
- Date of Service (must fall within the pay year)
- Type of service/item
- Cost of service or your patient responsibility of the service/item
You can submit documentation to ASi by mail, email, or fax:
Mail: P.O. Box 5809, Fresno, CA 93755
RE: Vision Claims
Our account representatives will contact you if further information is needed.
If your plan is through Ameritas Vision, you will need to contact them directly for claims information. You can access your Ameritas account portal or call 877-359-8346. Please provide your member ID or social security number when calling. ASi unfortunately cannot answer claim questions for these plans.