ASi Visa® Card Substantiation

Every time your swipe your ASi Visa® Card, the provider/merchant is paid on your behalf and the transaction expense is deducted from your FSA, HRA, or HSA balance.  If you use your ASi Visa® Card for a copay, prescription, or at an IIAS retailer, you may not be required to substantiate/verify your charge with documentation. However, IRS regulations require you verify certain expenses.  We are here to walk you through that process.

How Will I Know If I Need to Verify Expenses?

When you swipe your ASi Visa® Card for an expense that is not automatically substantiated, you will receive a letter or email from ASi asking you to verify your swipe.  There are several ways to send your documentation for the charge:

  1. The ASi Employee Portal
  2. The ASi Flex HRA App
  3. Email, Fax, or Mail

Email: flexhelp@asibenefits.com
Fax:  559-475-5782
Mail: PO Box 5809, Fresno, CA 93704
Attn: Flex Department

What Documentation Will I Need to Submit?

To ensure proper claim processing and payment, proof of service(s) provided must be submitted.  The IRS requires the following documentation:

  • Provider Name & Address
  • Date of Service (must fall within the plan year), NOT date of payment
  • Service(s) Received or Item(s) Purchased
  • Cost of service or your patient responsibility of the service/item

Some HRA plans require you to send an Explanation of Benefits (EOBs) from your insurance carrier.  Check with your employer’s HRA plan information to determine if EOB submittal is necessary.