ASi Visa® Card

Your ASi Visa® Card is a debit Visa® card that allows you to use your benefit funds directly. Instead of using your personal bank account for out-of-pocket healthcare expenses and waiting for a reimbursement, you can use this benefits card instead. Whenever you use this card to pay for healthcare expenses, your purchase comes directly out of the funds from your benefit account.

The ASi Visa® Card works with the following benefits:

Where can I use my ASi Visa® Card?

You can use this debit card at any merchant using the Inventory Information Approval System (IIAS) and at any medical or childcare provider whose Point of Sale (POS) system are coded with the appropriate Merchant Category Code (MCC). You can also use this debit card at any 90% rule merchants.  The list of possible merchants to use includes:

  • Healthcare Provider Offices
  • Dental/Vision Offices
  • Hospitals/Urgent Care Clinics
  • Mail Order Rx Programs
  • Pharmacies
  • Grocery Stores
  • Childcare Providers

IIAS merchants can determine when you purchase eligible expenses. When you use your ASi Visa® Card for transactions at these merchants, you will not be required to submit documentation to verify/substantiate your expense.  Please ask your provider/merchant if they are part of the IIAS.

90% Rule merchants are some pharmacies, grocery stores, and other merchants that can accept debit Visa® cards but cannot determine that the expenses are eligible.  Transactions made at these types of merchants require verification/substantiation documentation.

Do I Have to Submit Receipts?

We always recommend you save your receipts/documentation for any healthcare/childcare related expenses just in case you need to show verification of the transaction and service/item purchased.  Some types of expenses that can automatically be verified and may not require submission of receipts are:

  • Copays
  • Prescriptions
  • Transactions made at participating IIAS retailers

However, even if a charge falls under one of the above categories, it does not guarantee that it will automatically be verified or that the expense is eligible under the rules of your plan.  Please be sure to KEEP ALL RECEIPTS/DOCUMENTATION!

Why Do I Need to Submit Follow-Up Documentation?

Since your FSA/DCAP plan is a tax-based account, IRS regulations require you to verify that your expenses are eligible under your plan.  As stated above, we can auto-verify some card transactions based on IIAS merchant codes, however, other expenses require verification documents to determine expense eligibility.

If you need to verify/substantiate a transaction, we’ve made it easy to comply with this requirement.  If any of your ASi Visa® Card transactions require verification, we will email or mail you a documentation request notice listing the charges that need substantiation.

What Type of Documentation Do I Need to Submit with my Claim?

To ensure proper claim processing and payment, proof of service(s) provided must be submitted.  The IRS requires the following documentation:

  1. Patient Name
  2. Provider Name and Address
  3. Date of Service (must fall within the plan year), NOT date of payment
  4. Service(s) Received or Item(s) Purchased
  5. Cost of service or your patient responsibility of the service/item

Once you’re ready to submit your documentation, you can do so using one of the following methods:

  1. The ASi Employee Portal – a desktop portal where you can file a healthcare claim, upload receipts/documentation, and view claims history.
  2. The ASi Flex HRA App – A mobile application that allows you to submit a healthcare claim, capture and upload pictures of your receipts and documentation anytime, anywhere on any iPhone, Android or tablet device.
  3. Email, Fax, or Mail

Email: flexhelp@asibenefits.com
Fax:  559-475-5782
Mail: PO BOX 5809, Fresno, CA 93704
Attn: Flex Department

What If I Am Unable to Find My Documentation or My Expense is Ineligible?

If you cannot find your receipt/documentation or the expense is ineligible, you have a few options to clear the charge:

  • Get a Copy of the Original receipt – Contact your provider or merchant to get a copy of the original receipt or itemized statement.
  • Pay It Back – Send a check or money order to ASi in the amount of the transaction. We will put it back into your account and clear the charge like it never happened.  Please be sure to reference “FSA Repayment” with your check or money order.
  • Offset – Send new documentation for a different eligible out-of-pocket expense to “offset” or replace the charge.
Replacement or Additional Cards

Each enrollee automatically receives two cards both in the participant’s name. Cards cannot be ordered in dependents’ names.

There is a $5.00 fee anytime a new set of cards is ordered/requested.  This fee will be reduced from your available balance.  The $5.00 fee can only be waived if it was an error on our end (I.E. – ASi misspelled the name or entered the wrong address).

You can request a card through several options:

  1. The ASi Employee Portal
  2. The ASi Flex HRA App
  3. Email or Phone

Email:  flexhelp@asibenefits.com
Phone: 559-256-1320 or 866-777-1320

Current Visa® Card Holders & Expiration Date

If you currently have an ASi Visa® Card a new card will not be sent each year.  Each new plan year, your funds will be loaded onto your existing card once your enrollment information has been processed. ASi Visa® Cards are valid for 3 years.  The system will only re-generate new cards if it is about to expire. If your card is close to its expiration date, don’t worry, we will be sending you a new one soon.  Do not forget to activate it when it comes in the mail.

Where can I use my ASi Visa® Card?

Most HRAs are intended to pay for out of pocket expenses you incur under your group health plan.  Common expenses are medical services and prescription co-pays.  Please refer to your ASi Schedule of Benefits to determine what expenses are eligible under your plan.  To use your ASi Visa® card the provider/merchant’s Point of Sale (POS) system must be coded with the appropriate Merchant Category Code (MCC).

Do I Have to Submit Receipts?

We always recommend you save your receipts/documentation for any healthcare related expenses, just in case you need to show verification of the expenses.  Some types of expenses that can automatically be verified and may not require submission of documentation are:

  • Copays
  • Prescriptions

However, even if a charge falls under one of the above categories, it does not guarantee that it will automatically be verified or that the expense is eligible under the rules of your plan.  Please be sure to KEEP ALL RECEIPTS/DOCUMENTATION!

Why Do I Need to Submit Follow-Up Documentation?

Since your HRA plan is a tax-based account, IRS regulations require you to verify that your expenses are eligible under your plan.  As stated above, we can auto-verify some card transactions, however, other expenses require verification documents to determine expense eligibility.

If you need to verify/substantiate a transaction, we have made it easy to comply with this requirement.  If any of your ASi Visa® Card transactions require verification, we will email or mail you a documentation request notice listing the charges that need substantiation.

What Type of Documentation Do I Need to Submit with my Claim?

To ensure proper claim processing and payment, proof of service(s) provided must be submitted.  The IRS requires the following documentation:

  1. Patient Name
  2. Provider Name and Address
  3. Date of Service (must fall within the plan year), NOT date of payment
  4. Service(s) Received or Item(s) Purchased
  5. Cost of service or your patient responsibility of the service/item

Once you are ready to submit your documentation, you can do so using one of the following methods:

  1. The ASi Employee Portal – a desktop portal where you can file a healthcare claim, upload receipts/documentation, and view claims history.
  2. The ASi Flex HRA App –A mobile application that allows you to submit a healthcare claim, capture and upload pictures of your receipts and documentation anytime, anywhere on any iPhone, Android or tablet device.
  3. Email, Fax, or Mail

Email:  flexhelp@asibenefits.com
Fax:  559-475-5782
Mail: PO Box 5809, Fresno, CA 93704
Attn: Flex Department

What If I Am Unable Find My Documentation or My Expense is Ineligible?

If you can’t find your receipt/itemized statement or the expense is ineligible, you have a few options to clear the charge:

  • Get a Copy of the Original receipt – Contact your provider or merchant to get a copy of the original receipt or itemized statement.
  • Pay It Back – Send a check to ASi in the amount of the card transaction. We will just put it back into your account and clear the charge like it never happened. Please be sure to reference “FSA Repayment” with your check or money order.
  • Offset – Send new documentation for different eligible out-of-pocket expense to “offset” or replace the charge.
Replacement or Additional Cards

Each enrollee automatically receives two cards, both in the participant’s name. Cards cannot be ordered in dependents’ names.

There is a $5.00 fee anytime a new set of cards is ordered/requested.  This fee will be reduced from your available balance.  The $5.00 fee can only be waived if it was an error on our end (I.E. – ASi misspelled the name or entered the wrong address).

You can request a card through several options:

  1. The ASi Employee Portal
  2. The ASi Flex HRA App
  3. Email or Phone

Email: flexhelp@asibenefits.com
Phone:  559-256-1320 or 866-777-1320

Current Visa® Card Holders & Expiration Date

If you currently have an ASi Visa® Card a new card will not be sent each year.  Each new plan year, your funds will be loaded onto your existing card once your enrollment information has been processed. ASi Visa® Cards are valid for 3 years.  The system will only re-generate new cards if it is about to expire. If your card is close to its expiration date, don’t worry, we will be sending you a new one soon.  Do not forget to activate it when it comes in the mail.

Where can I use my ASi Visa® Card?

You can use this debit card at any merchant using the Inventory Information Approval System (IIAS), at any medical or childcare provider whose Point of Sale (POS) are coded with the appropriate Merchant Category Code (MCC). You can also use this debit card at any 90% rule merchants.  The list of possible merchants to use includes:

  • Healthcare Provider Offices
  • Dental/Vision Offices
  • Hospitals/Urgent Care Clinics
  • Mail Order Rx Programs
  • Pharmacies
  • Grocery Stores
  • Childcare Providers

IIAS merchants can determine when you purchase eligible expenses.  Please ask your provider/merchant if they are part of the IIAS.

90% Rule merchants are some pharmacies, grocery stores, and other merchants that can accept debit Visa® cards but cannot determine that the expenses are eligible.

Do I Have to Submit Receipts?

With an HSA, you do not have to submit any receipts or documentation to receive your HSA disbursements.  However, you do need to keep your receipts and documentation for each year’s federal tax return.

What Type of Documentation Should I be Holding Onto?

You will want to hold onto documentation that shows the date of service, type of service, and cost of the service.  Typical documents that show this information are:

  • Explanation of Benefits (EOB) from your insurance provider
  • Itemized bills or invoices
  • Itemized receipts
Replacement or Additional Cards

Each enrollee automatically receives two cards, both in the participant’s name. Cards cannot be ordered in dependents’ names.

There is a $5.00 fee anytime a new set of cards is ordered/requested.  This fee will be reduced from your available balance.  The $5.00 fee can only be waived it was an error on our end (I.E. – ASi misspelled the name or entered the wrong address).

You can request a card through several options:

Email:  flexhelp@asibenefits.com
Phone: 559-256-1320 or 866-777-1320

Current Visa® Card Holders & Expiration Date

If you currently have an ASi Visa® Card a new card will not be sent each year.  Each new plan year, your funds will be loaded onto your existing card once your enrollment information has been processed. ASi Visa® Cards are valid for 3 years.  The system will only re-generate new cards if it is about to expire. If your card is close to its expiration date, don’t worry, we will be sending you a new one soon.  Do not forget to activate it when it comes in the mail.

Where Can I Use My ASi Visa® Card?

You can use your ASi Visa® Card at any transit or parking authority whose Point of Sale (POS) system are coded with the appropriate Merchant Category Code (MCC).  This includes:

  • Transit Office Kiosks
  • Transit Authority Websites
  • Parking Lots/Garages
  • Uber and Lyft (carpool services only)

Ineligible expenses include non-work-related transportation expenses and individual transportation services like a taxi or a driving service.

Can I Use My ASi Visa® Card to Load My Transit Pass?

Yes! The ASi Visa® Card can be used in place of a personal debit/credit card to auto-load your transit pass each month.

You can also use your ASi Visa® Card toward rideshare transit including UberPOOL  and Lyft Line.

Do I Have to Submit Receipts?

ASi Visa® Cards are designed to only work with approved merchants so no receipts are required.

Replacement or Additional Cards

Each enrollee automatically receives two cards, both in the participant’s name. Cards cannot be ordered in dependents’ names.

There is a $5.00 fee anytime a new set of cards is ordered/requested.  This fee will be reduced from your available balance.  The $5.00 fee can only be waived it was an error on our end (I.E. – ASi misspelled the name or entered the wrong address).

You can request a card through several options:

Email: flexhelp@asibenefits.com
Phone:  559-256-1320 or 866-777-1320

Current Visa® Card Holders & Expiration Date

If you currently have an ASi Visa® Card a new card will not be sent each year.  Each new plan year, your funds will be loaded onto your existing card once your enrollment information has been processed. ASi Visa® Cards are valid for 3 years.  The system will only re-generate new cards if it is about to expire. If your card is close to its expiration date, do not worry, we will be sending you a new one soon.  Do not forget to activate it when it comes in the mail.

You can use your ASi Visa® Card at any transit or parking authority whose Point of Sale (POS) system are coded with the appropriate Merchant Category Code (MCC).  This includes:

  • Transit Office Kiosks
  • Transit Authority Websites
  • Parking Lots/Garages
  • Uber and Lyft (carpool services only)

Ineligible expenses include non-work-related transportation expenses and individual transportation services like a taxi or a driving service.

Can I Use My ASi Visa® Card to Load My Transit Pass?

Yes! The ASi Visa® Card can be used in place of a personal debit/credit card to auto-load your transit pass each month.

You can also use your ASi Visa® Card toward rideshare transit including UberPOOL  and Lyft Line.

Do I Have to Submit Receipts?

ASi Visa® Cards are designed to only work with approved merchants so no receipts are required.

Replacement or Additional Cards

Each enrollee automatically receives two cards, both in the participant’s name. Cards cannot be ordered in dependents’ names.

There is a $5.00 fee anytime a new set of cards is ordered/requested.  This fee will be reduced from your available balance.  The $5.00 fee can only be waived it was an error on our end (I.E. – ASi misspelled the name or entered the wrong address).

You can request a card through several options:

Email: flexhelp@asibenefits.com
Phone: 559-256-1320 or 866-777-1320

Current Visa® Card Holders & Expiration Date

If you currently have an ASi Visa® Card a new card will not be sent each year.  Each new plan year, your funds will be loaded onto your existing card once your enrollment information has been processed. ASi Visa® Cards are valid for 3 years.  The system will only re-generate new cards if it is about to expire. If your card is close to its expiration date, do not worry, we will be sending you a new one soon.  Do not forget to activate it when it comes in the mail.

** Please note that your employer’s plan design may not offer a debit card option, please check with your Human Resources department for more information **