FAQs

Got Questions?  We have answers!  Select a topic below to see all the FAQs available.  Are you unable find an answer to your question?  Contact Us!

General

Where is Administrative Solutions, Inc. located?

ASi is located in the heart of Fresno, CA. 100% of our employees work in the same office, no offsite call centers and no outsourcing. Visit this page for contact information.

Who Do I Call if I Have Questions?

You can always fill out a message on our Contact Us page or call us directly at 866-777-1320 or 559-256-1320. You will get a live person every time you call with no menu options!

I Am Having an Issue with My Pharmacy Regarding My Prescriptions. How Can I Get Help?

We have a 24-hour pharmacy hotline for prescription help.  Please call 877-860-8846 for assistance.  You can also call our office directly during normal business hours (Monday thru Thursday 8 a.m. to 5 p.m. PST, Fridays 8 a.m. to 3 p.m. PST) or email us at claims@asibenefits.com.

ASi Visa Card

Why Was My Card Declined?

A card transaction can be denied at a provider/merchant for several reasons:

  • The card has not been activated
  • The card is suspended due to prior unsubstantiated transactions
  • The transaction amount is more than what is available in your balance
  • The purchase is being made at a merchant that is not an approved vendor or their Point of Sale (POS) system is not coded with an approved Merchant Category Code (MCC)
  • The merchant entered incorrect card information

If you need help with your card, contact our ASi Visa® Card team members at: flexhelp@asibenefits.com or 559-256-1320 or 866-777-1320.

Why Do I Have to Submit Documentation When I Use My ASi Visa® Card?

Since your plans are part of a tax savings account, the IRS requires that all transactions made through your Visa®card are documented and verified to be eligible healthcare expenses. Your Visa® card is designed to identify certain transactions and automatically verify eligibility. For more information about this, please visit our ASi Visa® Card page.

How Can I Get A Replacement Card?

You can request a card through several options:

  1. The ASi Employee Portal
  2. The ASi Flex HRA App
  3. Email or Phone

Email:  flexhelp@asibenefits.com
Phone:  559-256-1320 or 866-777-1320

Each enrollee automatically receives two cards, both in the participant’s name. Cards cannot be ordered in dependents’ names.

There is a $5.00 fee anytime a new set of cards is ordered/requested. This fee will be reduced from your available balance. The $5.00 fee can only be waived it was an error on our end (I.E. – ASi misspelled the name or entered the wrong address).

ASi Employee Portal

How Can I Access My Employee Benefit Portal?

You can access your benefit portal by going to our home page www.asibenefits.com and clicking the menu option “Benefit Portal Logins” and choosing the participant option.  You will be redirected to the ASi Employee Portal login page.

Which Benefits Can I Access on the Portal?

Your ASi Employee Portal is your one stop tool to view your HRA, FSA, HSA, DCAP, and Commuter Benefit Accounts.  For more information about the portal, please visit our ASi Employee Portal page.

Who Has Access to My Account?

Your ASi Employee Portal is accessible by you and anyone you give your login information to.  We suggest keeping this information secure since there will be private information on the portal that should be for participant eyes only.  Your employer has their own ASi Employer Portal that has information that’s imperative to them.  Your security is one of our main concerns.

What Is My Benefit Portal Login & Password? What If I’ve Forgotten My Login Information?

Your username and password are created by you. They should be unique and something someone cannot easily figure out.  When you create a new account, please store your username and password in a secure location.

You can have your username or password sent to you by clicking on “Forgot Username?” or “Forgot Password” from the portal login page.  The system will send you an email with instructions about your username or password.  You can also contact ASi directly – flexhelp@asibenefits.com or 559-256-1320 or 866-777-1320.

How Do I Navigate My Benefit Portal?

We understand that learning a new software can be overwhelming.  We have several resources to help you understand how to use your benefit portal.

If you still need help, please contact us!  We are happy to help walk you through the portal – flexhelp@asibenefits.com or 559-256-1320 or 866-777-1320.

Who Can I Contact If I’m Having Issues with My Portal?

The ASi Flex HRA App

Who Can Use the ASi Flex HRA App?

Any participant with an HRA, FSA, HSA, DCAP, or Commuter Benefit Account with an ASi Employee Portal account can access the app.

Which Benefits Can I Access on the App?

Your ASi Flex HRA App is your one-stop tool to view your HRA, FSA, HSA, DCAP, and Commuter Benefit accounts.  For more information about the app, please visit our The ASi Flex HRA App page.

I Do Not Have an ASi Employee Portal Account, Can I Still Use the App?

Unfortunately, you will need to register your ASi Employee Portal before you can access the app.  The ASi Employee Portal account and app work together. If you need help registering for your ASi Employee Portal, please visit here.

What Happens to The ASi Flex HRA App If I Get a New Phone?

Got a new phone and lost the app? No problem! Redownload the app from your app store. Then use your old login information to get access.

What Is My App Login and Password?

Your app login information is the same as your ASi Employee Portal login.  If you have forgotten your login credentials, please visit our ASi Employee Portal FAQ.

Are There Any Restrictions on the Size of Photos I Can Upload Through The ASi Flex HRA App?

Yes, the size limit for photos is 7MB.  Also, there is a limit to the number of images you can attach per claim.  You can only attach 4 images per claim.

Who Can I Contact If I’m Having Issues with My App?

Health Reimbursement Arrangement

What is an HRA?

A Health Reimbursement Arrangement (HRA) is an account that can accompany an employer provided group insurance plan (your primary insurance carrier).  An HRA is set up and funded by your employer to reimburse you for qualified healthcare expenses.  At ASi, we have several HRA plans available for your employer to choose from.

How Do I Access My HRA account online?

What Does Your ASi Benefit Card Look Like?

Click on the picture of what your HRA benefit card looks like to find out more information about your online account.

ASi Visa® Card (picture of ASi Via Card)  ASi Member Benefit ID Card (picture of ASi ID Card)

Don’t have an ASi benefit card?  Click here for more information.

                        ASi Visa® Card

                        You have 24/7 access to view your account balances and details!  

  1. The ASi Employee Portal – a desktop portal where you can view account balances, activity, claim history, and reimbursement history. 
  2. The ASi Flex HRA App– A mobile application where you can view your account balances, transactions, and history anytime, anywhere on any iPhone, Android or tablet device.
  3. Contact us!  Monday through Thursday 8 a.m. to 5 p.m. PST, Fridays 8 a.m. to 3 p.m. PST

                                Flexhelp@asibenefits.com or 559-256-1320 or 866-777-1320

            ASi Member Benefit ID Card (will add info when new software is in place)

What Expenses Are Eligible for Reimbursement?

Each employer’s plan is set up differently.  Please refer to your employer’s plan information to see what expenses are eligible.

How Do I Request a New or Replacement Member ID Card?

Lost your ASi member card?  No problem!  There are several ways to request a replacement card.

Online Request Form

Call or email us

Phone: 559-256-1320 or 866-777-1320
Email: idcards@asibenefits.com

Flexible Spending Account

Once I Enroll, Do I Have to Re-Enroll Each Year?

Yes, you will need to re-enroll/make a new election every year.

What Happens If I Have Money Remaining in My Account at the End of the Year?

Be sure to estimate as close as you can because if you do not use your entire election amount, those funds are subject to the “Use-It or Lose-It” rule.  Make sure to include co-pays, prescription costs, dental/orthodontic treatment, vision related expenses for you and your eligible dependents.  If you need help estimating those costs, you can visit our convenient FSA calculator. Your employer may offer one of two options to help eliminate the risk of losing any funds, see below:

Use-It or Lose-It Rule
FSAs are governed by the IRS and they have stipulated that if you do not use your entire election amount within the plan year, the remaining funds will be returned to your employer and are NOT refundable to you.

FSA Rollover
The FSA rollover feature allows participants to rollover up to $500 from one plan year to the next.  Any funds above the $500 limit would be forfeited to the plan.  This is an optional feature decided by your employer, so check your employer’s plan documents to see if the rollover option is included.  The rollover option is not available for DCAP accounts.

Grace Period
This optional feature allows participants an extra 2.5 months at the end of the plan year to incur expenses against their FSA account.  This feature is decided by your employer, so check your employer’s plan documents to see if this feature is included.

My Spouse’s Employer Also Offers FSAs. How Does This Affect My FSA accounts with ASi?

Both your and your spouse’s FSA are unaffected by each other.  Both you and your spouse can contribute the maximum amount to your individual accounts. That means that both you and your spouse can be covered for your expenses.  For example, if you both elected for $2,500 in each FSA, you would have a total of $5,000 FSA dollars available per year.

How Can I Check the Status of My Claim?

You have 24/7 access to view your claims and details!

  • The ASi Employee Portal – a desktop portal where you can view account balances, activity, claim history, and reimbursement history.
  • The ASi Flex HRA App– A mobile application where you can view your account balances, transactions, and history anytime, anywhere on any iPhone, Android, or tablet device.
  • Contact Us!

How Do I Access My FSA Balance on My Visa® Card?

You have 24/7 access to view your account balances and details!

  • The ASi Employee Portal – a desktop portal where you can view account balances, activity, claim history, and reimbursement history.
  • The ASi Flex HRA App– A mobile application where you can view your account balances, transactions, and history anytime, anywhere on any iPhone, Android, or tablet device.

What Expenses Are Eligible for Reimbursement?

Your FSA covers a variety of healthcare expenses including, but not limited to:

  • Deductibles & Co-Pays
  • Prescription Drugs
  • Dental & Orthodontic Services
  • Eyeglass, Contacts & Eye Surgery
  • Chiropractic Services
  • Mental Health Care
  • Smoking Cessation Program

For a complete list of eligible services, please visit the complete list here.

How Do I Request a New or Replacement Card?

You can request a card through several options:

Email:  flexhelp@asibenefits.com
Phone: 559-256-1320 or 866-777-1320

Each enrollee automatically receives two cards, both in the participant’s name. Cards cannot be ordered in dependents’ names.

There is a $5.00 fee anytime a new set of cards is ordered/requested.  This fee will be reduced from your available balance.  The $5.00 fee can only be waived it was an error on our end (I.E. – ASi misspelled the name or entered the wrong address).

Dependent Care Assistance Program

What is the Dependent Care Assistance Program?

The Dependent Care Assistance Program (DCAP) is an account in which you can set aside pre-taxed earnings into an account that allows you to pay for childcare expenses incurred while you and your spouse are both working or seeking employment.  Your employer decides which FSAs are available for employees.

Learn more here.

Once I Enroll, Do I Have to Re-Enroll Each Year?

Yes, you will need to re-enroll/make a new election every year.

What Happens If I Have Money Remaining in My Account at the End of the Year?

Be sure to estimate as close as you can because if you do not use your entire election amount, those funds are subject to the “Use-It or Lose-It” rule.  Make sure to include co-pays, prescription costs, dental/orthodontic treatment, vision related expenses for you and your eligible dependents.  If you need help estimating those costs, you can visit our convenient FSA calculator. Your employer may offer one of two options to help eliminate the risk of losing any funds, see below:

Use-It or Lose-It Rule
FSAs are governed by the IRS and they have stipulated that if you do not use your entire election amount within the plan year, the remaining funds will be returned to your employer and are NOT refundable to you.

FSA Rollover
The FSA rollover feature allows participants to rollover up to $500 from one plan year to the next.  Any funds above the $500 limit would be forfeited to the plan.  This is an optional feature decided by your employer, so check your employer’s plan documents to see if the rollover option is included.  The rollover option is not available for DCAP accounts.

Grace Period
This optional feature allows participants an extra 2.5 months at the end of the plan year to incur expenses against their FSA account.  This feature is decided by your employer, so check your employer’s plan documents to see if this feature is included.

Who Can I Cover?

Your DCAP covers you and any taxable dependents.

How Can I Check the Status of My Claim?

You have 24/7 access to view your claims and details!

  • The ASi Employee Portal – a desktop portal where you can view account balances, activity, claim history, and reimbursement history.
  • The ASi Flex HRA App– A mobile application where you can view your account balances, transactions, and history anytime, anywhere on any iPhone, Android, or tablet device.
  • Contact Us!

How Do I Access My DCAP Balance on my ASi Visa® Card?

You have 24/7 access to view your account balances and details!

  • The ASi Employee Portal – a desktop portal where you can view account balances, activity, claim history, and reimbursement history.
  • The ASi Flex HRA App– A mobile application where you can view your account balances, transactions, and history anytime, anywhere on any iPhone, Android, or tablet device.

What Expenses Are Eligible for Reimbursement?

Your DCAP benefit covers your childcare expenses incurred while you and your spouse are both working or are seeking employment.

For a complete list of eligible services, please visit the FSA Store.

How Do I Request a New or Replacement Card?

You can request a card through several options:

Email:  flexhelp@asibenefits.com
Phone:  559-256-1320 or 866-777-1320

Each enrollee automatically receives two cards, both in the participant’s name. Cards cannot be ordered in dependents’ names.

There is a $5.00 fee anytime a new set of cards is ordered/requested.  This fee will be reduced from your available balance.  The $5.00 fee can only be waived it was an error on our end (I.E. – ASi misspelled the name or entered the wrong address).

Commuter Benefit Accounts

What Are Commuter Benefit Accounts?

Commuter Benefit Accounts are split into two separate benefits accounts -Transportation Flexible Spending Accounts and Parking Flexible Spending Accounts. The Commuter Benefit Accounts allow you to use pre-tax funds to pay for your work-related parking and mass transit expenses.  These benefits are on a month-to-month basis. This means you can opt-in or out and/or change the elected amount of funding each month, depending on your mass transit/parking needs for the upcoming month.  Please check with your employer if there are any internal restrictions on how often you can make changes.

What Expenses Are Eligible?

The Transportation FSA benefit covers your work-related mass transit expenses including, but not limited to:

  • Subways, streetcars, and commuter trains
  • Buses
  • Ferries
  • Vanpool
  • Rideshare, including UberPOOL and Lyft Line

Ineligible expenses include non-work-related transportation expenses and individual transportation services like a taxi or a driving service.

The Parking FSA benefit covers your work-related parking expenses including:

  • Parking lots/garages near work
  • Parking lots/garages near mass transit stations

How Do I View my Commuter Benefit Accounts?

  • The ASi Employee Portal – a desktop portal where you can file a claim, upload receipts/documentation, view claims history, and track expenses.
  • The ASi Flex HRA App – a smart phone app where you can directly submit claims and view your balance.

What Type of Documentation Do I Need to Submit?

If you use your ASi Visa® Card for your Commuter Benefit expenses, no documentation is needed.

If you’ve paid out-of-pocket for mass transit/parking expenses, please submit a receipt or itemized document showing the expenses you paid.  Documentation should show the following information:

  1. Merchant Name
  2. Date of Service/Expense (must fall within the plan year)
  3. Type of Service/Expense
  4. Cost of Service/Expense

You can submit documentation to ASi several ways:

  1. The ASi Employee Portal – a desktop portal where you can complete the required fields and upload supporting documentation.You will then receive a reimbursement check for the qualified expense.
  2. The ASi Flex HRA App – a smart phone app where you can directly submit claims.
  3. Email, Fax, or Mail

Email:  flexhelp@asibenefits.com
Fax:  559-475-5782
Mail: PO Box 5809, Fresno, CA 93704

What Happens to My Commuter Benefit Account Balance at the End of the Month?

If you’re still an active employee and remain eligible for this benefit, the balance will roll over from month-to-month.

Health Savings Account

What is an HSA?

A Health Savings Account accompanies a High Deductible Health Plan (HDHP) and allows you to set aside pre-tax funds to offset your out-of-pocket healthcare expenses.  Your employer can also contribute to your HSA.  Once an HSA is established, the funds stay with the participant regardless of employment status.

Once I Enroll, Do I Have to Re-Enroll Each Year?

Yes, you will need to re-enroll/make a new election every year.

What Happens If I Have Money Remaining in My Account at the End of the Year?

The funds remaining in your HSA will remain in the account and can gain interest.

What Expenses Are Eligible for Reimbursement?

HSAs cover a variety of healthcare expenses including, but not limited to:

  • Deductibles & Co-Pays
  • Prescription Drugs
  • Dental & Orthodontic Services
  • Eyeglass, Contacts & Eye Surgery
  • Chiropractic Services
  • Mental Health Care
  • Smoking Cessation Program

For a complete list of eligible services, please view the list of common expenses here or for a complete list visit the HSA Store.

Download HSA Eligible/Ineligible Fact Sheet

How Can I Check the Status of My Reimbursement?

You have 24/7 access to view your claims and details!

  • The ASi Employee Portal – a desktop portal where you can view account balances, activity, claim history, and reimbursement history.
  • The ASi Flex HRA App– A mobile application where you can view your account balances, transactions, and history anytime, anywhere on any iPhone, Android, or tablet device.
  • Contact Us!

How Do I Access My HSA Balance on my ASi Visa® Card?

You have 24/7 access to view your account balances and details!

  • The ASi Employee Portal – a desktop portal where you can view account balances, activity, claim history, and reimbursement history.
  • The ASi Flex HRA App– A mobile application where you can view your account balances, transactions, and history anytime, anywhere on any iPhone, Android, or tablet device.

How Do I Request a New or Replacement Card?

You can request a card through several options:

Email:  flexhelp@asibenefits.com
Phone:  559-256-1320 or 866-777-1320

Each enrollee automatically receives two cards, both in the participant’s name. Cards cannot be ordered in dependents’ names.

There is a $5.00 fee anytime a new set of cards is ordered/requested.  This fee will be reduced from your available balance.  The $5.00 fee can only be waived it was an error on our end (I.E. – ASi misspelled the name or entered the wrong address).

Minimal Essential Coverage

What is a MEC?

A Minimum Essential Coverage (MEC) plan is an employer funded benefit plan that covers in-network preventative services only, as outlined by the Affordable Care Act. These services are determined by the U.S. Preventive Services Task Force.

How do I use my benefits?

After becoming covered under your MEC plan, but before receiving healthcare services, you will need to find a provider who is in network. ASi works with 2 different networks, depending on where you reside. To find an in-network provider, please visit your network’s website as determined by your residence location.

 

Once you’ve selected an in-network provider you can receive preventative services provided by your MEC plan.

What is the Difference Between an In-Network and Out-Of-Network Provider?

By choosing to see an in-network provider, that provider agrees to accept the payment ASi issues as payment in full for eligible services per their provider contract with that network.

By choosing to see an out-of-network provider, that provider does not have to accept the payment ASi issues as payment in full for eligible services.  The provider may then bill you for the difference that ASi did not cover.

On your first visit to your provider for preventative services make sure to show them your ASi Member Benefit card.  This card gives the provider’s billing department all the information they need to handle your claim.  After your visit, your provider should bill ASi directly.  ASi will process your claim and issue an explanation of benefits (EOB) by mail to you and your provider.

What Does My MEC Plan Cover?

Preventive services include health care screenings, annual check-ups, and other specific services that are indicated to prevent illnesses, disease, and other health problems. All services must be ordered by your licensed physician or health care professional.

For a complete list of eligible services, please view our Eligible MEC Fact Sheet.

What Type of Documentation Do I Need to Submit?

If your provider accepts your ASi benefits card, you should not have to submit any type of documentation.  Your provider should bill ASi directly.

If you must pay for expenses upfront or out-of-pocket, please submit an itemized statement to ASi for review.

To ensure proper claim processing and payment, proof of services provided must be submitted.  If ASi requires more information, one of our account representatives will reach out to you for additional information.  Your documentation must provide the following information:

  1. Patient Name and Date of Birth
  2. Provider Name and Address
  3. Date of Service
  4. Type of service/item
  5. Cost of service or your patient responsibility of the service/item

You can submit documentation to ASi by mail, email, or fax:

Mail: PO Box 5809, Fresno, CA 93755
RE: MEC Claims
Email: claims@asibenefits.com
Fax:  559-475-5780

Our account representatives will contact you if further information is needed.

Dental and Vision Benefits

What Dental Providers Are In-Network?

What Type of Documentation Do I Need to Submit?

If your provider accepts your ASi Member Benefit card, you should not have to submit any type of documentation.  Your provider should bill ASi directly.

If you must pay for expenses upfront or out-of-pocket, please submit an itemized statement to ASi for review.

To ensure proper claim processing and payment, proof of service(s) provided must be submitted.  If ASi requires more information, one of our account representatives will reach out to you for additional information.

  1. Patient Name and Date of Birth
  2. Provider Name and Address
  3. Date of Service (must fall within the pay year)
  4. Type of service/item
  5. Cost of service or your patient responsibility of the service/item

You can submit documentation to ASi by mail or by fax:

PO Box 5809, Fresno, CA 93755
RE: Dental Claims
Fax:  559-475-5780

Our account representatives will contact you if further information is needed.

**If your plan is through Ameritas Dental, you will need to contact them directly for claims information.  You can access your Ameritas account portal or call 877-359-8346. Please provide your member ID or social security number when calling.** 

ASi, unfortunately, cannot answer claim questions for these plans.

What Vision Providers are In-Network?

After becoming covered under your vision plan you can see any provider of your choice.

What Type of Documentation Do I Need to Submit?

If your provider accepts your ASi Member Benefit card, you should not have to submit any type of documentation.  Your provider should bill ASi directly.

If you must pay for expenses upfront or out-of-pocket, please submit an itemized statement to ASi for review.

To ensure proper claim processing and payment, proof of service(s) provided must be submitted.  If ASi requires more information, one of our account representatives will reach out to you for additional information.

  1. Patient Name and Date of Birth
  2. Provider Name and Address
  3. Date of Service (must fall within the pay year)
  4. Type of service/item
  5. Cost of service or your patient responsibility of the service/item

You can submit documentation to ASi by mail or by fax:

PO Box 5809, Fresno, CA 93755
RE: Vision Claims
Fax:  559-475-5780

Our account representatives will contact you if further information is needed.

**If your plan is through Ameritas Vision, you will need to contact them directly for claims information.  You can access your Ameritas account portal or call 877-359-8346.  Please provide your member ID or social security number when calling.** 

ASi unfortunately cannot answer claim questions for these plans.

COBRA

What is COBRA?

The Consolidated Omnibus Budget Reconciliation Act (COBRA) allows you to continue your group insurance coverage after a qualifying event by self-paying your insurance premiums. Whichever insurance benefits you and your family were enrolled in before your qualifying event are eligible to continue under COBRA.  Your employer will allow you to choose which previously enrolled insurance benefits you would like to continue.

For example, if you were previously enrolled in the group medical, dental, and vision coverage, then you can choose between those 3 benefits you’d like to continue under COBRA.  You do have the option to not continue any coverage.

What Are Some Examples of COBRA Eligible Group Health Plans?

Some basic examples of COBRA eligible health plans are: Medical, Dental, Vision, Flexible Spending Accounts, Health Reimbursement Arrangements, Employee Assistance Programs (not all are eligible), Prescription Drug Plans, and Medical Expense Reimbursement Plans.

What is an Initial Notice? What is a Qualifying Event Notice?

Of all the COBRA notices there are two that are of the utmost importance:  The Initial Notice and the Election (Qualifying Event) Notice.

Initial Notice
The Initial Notice is a letter to be sent when an active employee is enrolling in any group benefit plan sponsored by the employer and it is a COBRA eligible plan.  This is also called a General Rights Notice.

Qualifying Event Notice
The Qualifying Event Notice is a letter to be sent when an active employee on a COBRA eligible group benefit plan is losing benefits due to one of the COBRA triggering events.  These events are listed under our COBRA page.  This notification is also called an Election Notice or Specific Rights Notice.

What are COBRA Qualifying Events?

COBRA Qualifying Events are specific events that trigger an individual to lose their group benefit coverage.  Qualifying Events determine who the eligible beneficiaries are, and the amount of time COBRA coverage can last.

Qualifying Events for Employees include:

  • Voluntary or involuntary termination of employment
  • Reduction in hours of employment

Qualifying Events for Spouses and Dependent Children include:

  • Voluntary or involuntary termination of the covered employee’s employment
  • Reduction in hours worked by the covered employee
  • Divorce or legal separation from the covered employee
  • Death of the covered employee
  • Loss of dependent child status under the plan rules (Dependent Children Only)

Covered employees becoming entitled to Medicare (This is a rare occurrence)

How Long Can My Coverage Last?

Your COBRA qualifying event will determine the maximum amount of time you will remain covered.  Refer to your COBRA election notice, check your COBRA point portal, or contact us at cobradepartment@asibenefits.com.

San Francisco Health Care Security Ordinance

What is a SF HCSO HRA?

As described below, ASi offers two types of plans of HRA plans that are in compliance with the San Francisco Health Care Security Ordinance (SF HCSO).

Excepted Benefits HRA
Unlike other HRAs, the Excepted Benefits HRA does not accompany an employer group health plan.  It’s a limited plan that allows for reimbursements for specific expenses.  Please view “What Does My Plan Cover” for more information.

Integrated HRA (IHRA)
An Integrated HRA accompanies your employer’s group health plan.  An Integrated HRA reimburses eligible medical, prescription, and other healthcare related expenses.

How Can I Determine Which SF HCSO HRA Plan I Have?

To know which HRA you are enrolled in, please refer to your quarterly statement, log in to your online account, or contact us.

How Do I Get Reimbursed for My Expenses?

When you see a provider of service you will pay out-of-pocket for your healthcare expenses.  You will then submit a claim to ASi for expense reimbursement. There are several ways to submit a claim:

When submitting your claim by email, mail or fax, you must fill out our SF HCSO Reimbursement Form.

What Type of Documentation Do I Need to Submit with my Claim?
To ensure proper claim processing and payment, proof of service(s) provided must be submitted.  The IRS requires the following documentation:

  • Patient Name
  • Provider Name and Address
  • Date of Service (must fall within the plan year), NOT date of payment
  • Service(s) Received or Item(s) Purchased
  • Cost of service or your patient responsibility of the service/item

What Happens If I Am Terminated Before My Funds Are Fully Used?

Your HRA funds are available to you regardless of your employment status. This HRA plan falls under an irrevocable health care expenditure and funds cannot be retained or recovered by your employer. Your account will incur monthly or quarterly maintenance fees.

How Much Money Will I Have Available in my HRA?

Your HRA will be funded every quarter in which you were eligible.  The amount deposited is based on the total number of hours you were paid in each quarter.  The funds will be available to you within 30 days of the end of the quarter in which you qualified.